Complaints Procedure

Complaints Handling

We want our service to meet your expectations. If you have a concern or complaint about any aspect of our service, we want to identify how we can improve. Our aim is to learn from any feedback we receive.

We will deal with complaints courteously and promptly and aim to resolve the matter quickly.

Making A Complaint

If you wish to make a complaint, please contact our Complaints' Manager:

• In person at our Leeds clinic

• By telephone

• Via email

• By letter

Our contact information is available on our contact page.

Investigating a complaint

We will investigate your complaint promptly (within 10 working days) or, if the issue is complex, within 6 months; and, as far as reasonably practicable, will let you know how our investigation is progressing.

If you are not satisfied

If you are not satisfied with our investigation, you can contact:

The Dental Complaints Service

Address:

Stephenson House
2 Cherry Orchard
Croydon
CR0 6BA

Phone: 0208 253 0800

Email: info@dentalcomplaints.org.uk